Tebex Privacy Policy

Tebex Limited respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.

1. Important Information and Who We Are

Purpose of This Privacy Notice

This privacy notice aims to give you information on how Tebex Limited collect and process your personal data through your use of www.tebex.io and www.buycraft.net (together referred to as "this website"), and also any associated webstore (a "Webstore") which utilities the Tebex webstore platform for game servers (the "Tebex Platform"), including any data you may provide through this website when you purchase a product or service.

This website is not intended for children and we do not knowingly collect data relating to children. We realise and understand that children and young people may visit this website, or otherwise interact with us and our commercial partners. It is our policy to encourage all minors to consult with their parents or legal guardian before submitting any content or information to us, our commercial partners or other third parties.

Controller

Tebex Limited is the controller and responsible for your personal data (collectively referred to as "Tebex", "we", "us" or "our" in this privacy notice).

Contact Details

Full name of legal entity: Tebex Limited, company number 08129184 of Levy Cohen & Co, 5.2 Central House, 1 Ballards Lane, London, United Kingdom, N3 1LQ.

Name or title of data privacy manager: Liam Wiltshire

Email address: liam.wiltshire@overwolf.com

2. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

Identity Data

includes first name, last name, and username or similar identifier.

Contact Data

includes billing address, delivery address, email address and telephone numbers.

Transaction Data

includes details about payments to and from you and other details of products and services you have purchased from us.

Technical Data

includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

Profile Data

includes your username and password, purchases or orders made by you, and any account preferences.

Usage Data

includes information about how you use our website, products and services.

Marketing and Communications Data

includes your preferences in receiving marketing from us and our third parties and your communication preferences.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

Direct interactions

You may give us your Identity and Contact Data by filling in forms or by corresponding with us through https://www.tebex.io/contact/. This includes personal data you provide when you:

  • use our website or any Webstore
  • register for a trial or browse our plans
  • request a quotation through our website
  • register for a free Starter Plan
  • create an account on our website
  • subscribe to our emailed updates or publications
  • request marketing to be sent to you
  • contact us via social media
  • participate in our online live chat forums
  • report a problem with our website
  • give us some feedback

Automated technologies or interactions

As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.

Third parties or publicly available sources

We may receive personal data about you from various third parties and public sources as set out below:

  • Technical Data from analytics providers such as Google and Cloudflare
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as our payment processing and logistics partners such as Help Scout and Braintree

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests
  • Where we need to comply with a legal or regulatory obligation

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know.

You can also help us to protect your personal data by adhering to the following security measures:

  • Do not confirm your bank or credit card details in an email
  • Keep your passwords private
  • When creating a password, do not use words such as your name, date of birth or other personal data
  • Change your password regularly

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:

  • Request access to your personal data
  • Request correction of your personal data
  • Request erasure of your personal data
  • Object to processing of your personal data
  • Request restriction of processing your personal data
  • Request transfer of your personal data
  • Right to withdraw consent

If you wish to exercise any of the rights set out above, please contact us.